Illusion is a modern twist on a social club of the night — a truly communal venue, where the experience lies not only with the power of production, but within the excitement of improvisation. The result is a new genre that blurs the lines between restaurant, bar, nightclub and live entertainment to create a modern supper club. 

DESCRIPTION OF POSITION

As the business unit leader, the General Manager is responsible for achieving
the Illusion vision on a daily basis. The GM is charged with creating a business unit culture consistent with guiding principles (integrity, hospitality, excellence, growth and celebration), while developing and leading high performing hospitality teams, growing our community of guests and achieving the financial results outlined in the Annual Budget. More specifically, the General Manager:

• Establishes restaurant business plan by surveying restaurant demand; conferring with people in the community; identifying and evaluating competitors; preparing financial, marketing, and sales projections, analyses, and estimates.
• Meets restaurant financial objectives by developing financing; establishing banking relationships; preparing strategic and annual forecasts and budgets; analyzing variances; initiating corrective actions; establishing and monitoring financial controls; developing and implementing strategies to increase check averages.
• Attracts patrons by developing and implementing marketing, advertising, public and community relations programs; evaluating program results; identifying and tracking changing demands.
• Controls purchases and inventory by meeting with account manager; negotiating prices and contracts; developing preferred supplier lists; reviewing and evaluating usage reports; analyzing variances; taking corrective actions.
• Maintains operations by preparing policies and standard operating procedures; implementing production, productivity, quality, and patron-service standards; determining and implementing system improvements.
• Maintains patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements; building relationships with preferred patrons.
• Accomplishes restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining management staff; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems.
• Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Accomplishes company goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Implements and maintains effective open-door communication system that crosses departmental lines in order to reach all employees.
• Understands the government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.
• Deals with the general public, customers, employees, union and government officials with tact and courtesy. Plans and organizes the work of others. Accepts full responsibility for managing an activity. 

REPORTING STRUCTURE

The General Manager will report to GHAM Management.

WHY WORK WITH GHAM

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This is a good conversation to have with Salima in terms of really understanding her vision so that it can be articulated here as well as in verbal conversation>

QUALIFICATIONS

• 2-4 year degree from an accredited university or GED.
• 3+ Years of experience as a General Manager with occupationally-significant combination of vocational education, apprentice training, on-the-job training, and essential experience in less responsible hotel skill level and management positions.

COMPUTER SKILLS: General Managers must have sufficient computer skills that will allow them to be able to use, in a proficient manner, all Company-issued software programs implemented at the hotel, including but not limited to the following:

• Microsoft Word
• Microsoft Excel
• Aloha Management Systems programs
• Daily Revenue System (DRS) programs
• Central Reservation System programs
• Payroll programs
• Company-issued internet browser programs
• Company-issued electronic mail programs

REASONING ABILITY: General Managers must have developed reasoning abilities to the point to be able to:

• Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. 
• Use mathematical skills to interpret financial information and prepare budgets. 
• Read and interpret business records and statistical reports. 
• Make business decisions based on production reports and similar facts, as well as on your own experience and personal opinions.
• Ability to produce a high volume of work in a timely manner, which is accurate, complete, and of high quality.
• Passion for the concept, cuisine and success of the brand in the given market.
• The ideal candidate will be decisive and persuasive but not be an “ego” driven individual. The person will need to lead by example and be “hands on”  with the ability to see the big picture.
• The successful candidate will be a natural leader whose strengths and style complement the existing team. S/he will be a respected employee of the highest integrity and a leader who can positively affect the culture, external image, and inspire performance.

Interested in learning more or know the right person? Email mandeep@hhcsearch.com

about gham

GHAM is an investment vehicle dedicated to investing, opening and managing internationally acclaimed hospitality and lifestyle brands within the Food & Beverage (“ F&B ”) niche primarily in Dubai, which is where the Group is headquartered. However, the vehicle is broadening its mandate to invest in other markets where it can also ensure its assets are properly managed by the Dubai team. The brands that GHAM invests in opening should have achieved tremendous success for a period of at least 2-3 years in one of the top F&B markets in the world such as London and NYC and should be backed by a highly qualified management team with the ability and vision to see their brands transcend international borders.

GHAM believes that establishing innovative joint ventures with brand owners, forces both the founders of the brands and its global partners/ investors to work together in a cohesive and mutually beneficial manner to ensure the integrity of the brand is always upheld in whichever market it is opened.

GHAM is helmed by three visionary partners who share a common passion to deliver the most dynamic, creative, exciting and remarkable dining and nightlife venues with uncompromising service and attention to detail while still delivering the highest rates of return for its investors.

GHAM Partners bring in-depth expertise in the F&B space and the wider hospitality, retail, luxury brands and entertainment industries having either advised some of the top brands in the world in these sectors; having created and operated some of the top brands in these spaces or having managed at the highest levels of executive management.

The combination of operational and brand creation/management excellence with deep corporate finance and strategic analysis skills and experience within the F&B and wider hospitality sector across multiple brands and in multiple markets, lends GHAM a unique positioning within this industry.

Our vision is to create one of the world’s best managed, most sought after and highly regarded F&B investment companies.

instant interview

If you are excited about the position and know that you are right for the role, the easiest way to get to the top of the list is to submit a video interview. By clicking on the link below, you will be taken to a series of questions that will take less than 15 minutes to complete. It is a great way to stand out beyond your resume!

Up to $500 for referrals!

If you are not interested in this particular role but have people in your network that could be a good fit, we would love to help them. For any person we place at any of our clients that you refer to us, we send you a check for $500.

Each person is limited to only 3 referrals maximum so please only refer your best and help continue to build the best culinary network.